Refund policy

Returns & Refunds Policy

We take great care in packing and delivering our products. Please read the information below carefully before making a purchase.

Change of mind
Due to the nature of alcoholic products, we do not accept returns or offer refunds for change of mind.

Faulty or damaged goods
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We may request photos of the product and packaging to help assess the issue.

Where a product is confirmed to be faulty, damaged in transit, or not as ordered, we will offer one of the following in accordance with Australian Consumer Law:

• a replacement product, or
• a refund to the original payment method.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

Shipping costs
Where a return or replacement is approved due to fault or error on our part, we will cover reasonable return shipping costs.

How to contact us
Please contact us via the details provided on our website, including your order number and a brief description of the issue.